7 Common Dog-Grooming Complaints I See Online — And How I Make Sure They Never Happen at Dog & Bone Grooming
Following on from my most frequently asked questions, I thought I would highlight what I here as the biggest issues faced by dog lovers. As a groomer here in Carmarthen, I spend a lot of time listening — not just to the dogs on my table, but to the dog owners in our local forums and community groups.
I see the questions, the frustrations, and the stories of bad grooming experiences. And every time I read one, I ask myself: “How can I make sure this never happens to one of my clients?”
So today, I want to talk openly about the most frequent concerns I see online — and explain exactly what I do at Dog & Bone Grooming to prevent them.
Because your dog deserves safe, gentle, honest care.
And you deserve a groomer who listens.
1. “My dog came back shaved too short.”
This is the most common complaint I see in local groups.
What I do to prevent it:
✅ I always start with a proper coat check and consultation
✅ I explain what’s possible for your dog’s coat condition
✅ I show length options so you can choose what you want
✅ If matting means a short clip is the only safe option, I call you first
You should never be surprised by how your dog looks after a groom.
2. “My dog got clipper burn or skin irritation.”
Clipper burn is a big worry for many owners — and rightly so. This can happen where coats are matted close to the skin, quite often under the legs and other areas affected by harnesses, collars and coats.
What I do:
✅ I use high-quality blades and maintain them constantly
✅ I adjust equipment for sensitive areas
✅ I work carefully to avoid friction and heat build-up
✅ I use gentle products suitable for sensitive skin
✅ If your dog has irritation, I show you straight away and explain what to do
Healthy skin is as important as a tidy coat.
3. “The groomer didn’t listen to what I asked for.”
A surprisingly common complaint — and completely avoidable.
What I do:
✅ I ask clear questions during the consultation
✅ I repeat your instructions back to you
✅ I encourage you to show photos of styles you like
✅ If something isn’t possible, I’ll explain why (gently, and honestly!)
You deserve to be heard — and your dog deserves a groom that reflects what you asked for.
4. “I was hit with unexpected charges.”
Nobody likes surprises at the end of an appointment.
What I do:
✅ All prices are explained before I start
✅ If additional work is needed, I always ask first
✅ No upselling, no pressure, no hidden extras
✅ You always know what you’re paying for and why
Clear, honest pricing is a big priority for me.
5. “My dog is nervous — I’m worried they’ll be rushed.”
A lot of owners online say they’re scared to book groomers because their dog is anxious.
What I do:
✅ Calm, one-to-one grooming — never a loud or crowded salon
✅ Time and patience, never rushing
✅ Breaks if your dog needs them, or shorter sessions if required
✅ A gentle approach that focuses on building trust
Nervous dogs are absolutely welcome here — and I work at their pace.
6. “The groomer cancelled last minute or was unreliable.”
This pops up all the time in local groups.
What I do:
✅ I run an organised booking system
✅ I confirm appointments clearly
✅ I give as much notice as possible if I ever need to change something
✅ I keep my schedule realistic — no overbooking
Your time matters, and I respect it.
7. “I didn’t feel comfortable raising concerns.”
This one makes me the saddest to read — because owners should always feel comfortable speaking up.
What I do:
✅ I welcome honest feedback
✅ I am happy to explain anything about the groom
✅ If you’re ever unsure or unhappy, I sort it immediately
✅ Communication stays open before, during and after the appointment
My goal is simple:
You feel respected, your dog feels safe, and you leave happy every time.
✅ In summary…
At Dog & Bone Grooming, I aim to give dogs in Carmarthen what they deserve:
✅ gentle handling
✅ clear communication
✅ safe, high-quality grooming
✅ a calm environment
✅ a groomer who truly cares
If you ever have questions — big or small — I’m always here to help.
Your dog is family, and I treat them that way.
Our most Frequently asked questions are available on you tube here or in text here
If you have any further questions , or would like to book an appointment you can request a call back here
Alternatively you can find our contact details here
